PUBLIC AGREEMENT (OFFER)
FOR THE SALE OF GOODS AND PROVISION OF SERVICES
This Agreement is an official and public offer of Veteran SOF LLC, EDRPOU 46123130 (hereinafter referred to as the “Seller” or “VETERAN SOF”), to conclude an agreement for the sale of Goods and/or provision of Services presented on the website https://veteransof.com.ua and/or on the official VETERAN SOF social media pages (“Facebook”, “Instagram”, etc.) (hereinafter referred to as the “Online Store”).
A person ordering Goods (hereinafter referred to as the “Buyer”) shall be deemed to have accepted the terms of this Agreement in full, without any limitations, reservations, or exceptions, from the moment of acceptance, namely by submitting a request to order Goods.
If the Buyer disagrees with the terms of this Agreement, the Buyer shall refrain from taking any actions aimed at ordering Goods, and any orders shall be automatically canceled.
This Agreement is a public contract within the meaning of Articles 633 and 641 of the Civil Code of Ukraine and the Law of Ukraine “On Electronic Commerce”, which means that its terms are identical for all Buyers. By entering into this Agreement, the Buyer fully accepts the terms and procedures for placing orders, paying for Goods, delivery, returns, and dispute resolution.
1. TERMS AND DEFINITIONS
1.1. Online Store – a store located on the website https://veteransof.com.ua and/or on the official VETERAN SOF social media pages, where Goods and/or Services are offered for sale to the Buyer. Information placement, ordering, and transactions may take place both through the Website and via private messages on Instagram, Facebook, or any communication channel connecting the Seller with a potential Buyer.
1.2. Seller – VETERAN SOF LLC (EDRPOU: 46123130), registered office: 20A Ivan Vyhovskoho St., Kyiv, 04136, Ukraine.
1.3. Buyer – an individual who has reached the age of 18 and possesses full legal capacity, or a legal entity that has accepted this Public Offer and places an order through the Online Store.
1.4. Goods – tangible products, digital content (software, computer games), or services (security, consulting services) offered for sale or provision by the Seller through the Online Store.
1.5. Order – a duly completed request by the Buyer for the purchase and delivery of Goods selected through the Online Store.
1.6. User – a person viewing information on the Website and/or Online Store pages.
1.7. Acceptance – the complete, unconditional, and irrevocable acceptance of this Agreement by the Buyer through actions aimed at placing and paying for an Order.
1.8. Messenger – an instant messaging system used for exchanging messages, photos, videos, audio recordings, and group chats, including Facebook Messenger, Instagram Direct, Viber, WhatsApp, Telegram, Signal, and similar communication services.
2. GENERAL PROVISIONS
2.1. This Agreement constitutes an offer addressed to an unlimited number of persons and contains all essential terms for concluding an electronic agreement for the sale of Goods.
2.2. Acceptance occurs when the User clicks the “Place Order” button on the order completion page and submits the Order through the Website’s information system, confirms the Order through a Messenger conversation, or uses any communication channel connecting the Seller with a potential Buyer.
2.3. The electronic sales agreement is deemed concluded from the moment the Seller receives a completed Order containing selected Goods or upon completion of a Messenger conversation that includes all Order details, including the Goods, their specifications, price, payment terms, and delivery conditions.
2.4. Receipt of the Order is confirmed by an email or telephone call to the contact details provided by the Buyer.
2.5. IP telephony may additionally be used to confirm an Order.
2.6. If the Order is placed through a Messenger, receipt of the Order is confirmed by an appropriate message indicating that the Order has been created and accepted for processing.
3. SUBJECT OF THE AGREEMENT
3.1. The Seller undertakes to sell Goods based on the Buyer’s Order placed through the Website and/or Online Store page, and the Buyer undertakes to accept the Goods and pay their price.
3.2. This Agreement also regulates:
3.2.1. selection of Goods and placement of Orders by the Buyer;
3.2.2. processing of Orders and delivery by the Seller;
3.2.3. payment terms and procedures;
3.2.4. any other terms and conditions established by the Seller at its sole discretion.
4. ORDER PLACEMENT PROCEDURE
4.1. The Seller may establish a minimum Order value and compensation for delivery costs, as specified on the Website, Online Store pages, or during communication through a Messenger.
4.2. The User independently places an Order by adding selected Goods to a virtual shopping cart via the Website or by sending a request through a Messenger.
4.3. The User is responsible for the accuracy of information provided in the Order. If inaccurate information results in additional expenses for the Seller, including delivery to an incorrect address or release of Goods to an unauthorized recipient, all related risks, losses, and expenses shall be borne by the Buyer. The Seller may deduct such losses from payments received for the Goods, after notifying the Buyer via email, telephone, or Messenger.
4.4. If, after an Order is placed, one or more Goods become unavailable, the Seller shall contact the Buyer to clarify the Order. If the Buyer fails to respond within seven (7) calendar days or refuses to receive the Order without unavailable Goods, the Seller may cancel the Order and remove it from the system, notifying the Buyer accordingly and refunding any advance payment within three (3) business days.
4.5. Completion of an Order constitutes acceptance of this Public Agreement, and the User acquires the status of Buyer.
5. PRICE OF GOODS AND PAYMENT
5.1. The price of the Goods is determined by the Seller at its sole discretion and is indicated on the Website, the relevant Online Store page, social media stories, posts, or in Messenger communications.
5.2. Prices for Goods are indicated in the national currency of Ukraine – Ukrainian Hryvnia (UAH).
5.3. The total Order value is determined by adding the prices of all selected Goods placed in the virtual shopping cart. Delivery charges may be added to the Order value. Applicable discounts and savings may also be applied.
5.4. The Order value is not subject to revision by the Buyer.
5.5. The Buyer shall pay the amount corresponding to the total Order value specified on the Website, Online Store page, or Messenger notification, taking into account all applicable discounts and savings.
5.6. The Order value may vary depending on the price, quantity, or assortment of Goods.
5.7. The Buyer may pay for the Order using the following methods, where technically available:
5.7.1. By payment card on the Website using technical solutions provided by a duly authorized internet acquiring service provider acting under an agreement with the Seller.
5.7.2. By bank transfer to the legal entity details provided by the Seller.
5.7.3. Cash on delivery at a postal operator’s branch.
5.7.4. Directly to a courier upon delivery.
5.8. The Seller may provide discounts and implement loyalty programs. Types of discounts, bonuses, and the terms of their application are specified on the Website or Online Store page and may be changed by the Seller after the expiration of the relevant promotional period.
5.9. The Seller may independently grant a discount on ordered Goods and shall notify the Buyer via email, telephone, or Messenger.
5.10. Unless otherwise stated on the Online Store payment terms page, the following payment rules apply.
5.11. For cash-on-delivery orders through postal operators (Ukrposhta, Nova Poshta, and others) or courier delivery, the money transfer fee shall be paid by the Buyer.
5.12. For payments made through internet acquiring systems using Visa, Mastercard, Apple Pay, Google Pay, or similar payment methods directly on the Website, any applicable transaction fees shall be paid by the Buyer.
5.13. For online payments, the Seller shall generate and send an electronic fiscal receipt via a software cash register (PRRO) to the Buyer’s email address or phone number provided during the ordering process, including through Messenger communication.
5.14. In the case of cash-on-delivery payments, the fiscal receipt for the full value of the Goods shall be issued by the postal operator at the time of payment.
6. TERMS OF ORDER FULFILLMENT, DELIVERY, AND RECEIPT
6.1. Delivery is arranged according to the Seller’s working schedule, weekends, and public holidays. The Seller reserves the right to change the delivery date and time subject to prior agreement with the Buyer.
6.2. If delivery is carried out by shipping companies or postal operators, by accepting this Agreement the Buyer fully agrees to the transportation rules of such carriers. The applicable rules can be found on the respective carrier’s website.
6.3. Receipt of the Goods and absence of claims regarding their quality are confirmed by the Buyer’s signature on the transport or express delivery document or by acceptance of the shipment from the carrier.
6.4. The Buyer must inspect the Goods at the carrier’s branch and verify compliance with the ordered assortment, quantity, completeness, and integrity. In the event of damage, the Buyer must prepare a claim report together with the carrier.
6.5. Digital content is delivered by providing a download link or license key via email after payment confirmation.
6.6. The Seller guarantees shipment of the Goods to the carrier in the quantity specified in the Order, complete and in proper working condition. The risk of accidental loss or damage passes to the Buyer upon transfer of the shipment by the carrier.
6.7. Delivery delays may occur due to circumstances beyond the control of the Seller and/or the carrier.
6.8. The Order may be delivered to the Buyer or to a third party specified as the recipient. However, the contractual relationship remains between the Seller and the person who placed the Order, regardless of who paid for or received it.
6.9. If the recipient cannot receive the Order, it may be handed over to another person who can provide Order details and pay for the Order or prove payment.
6.10. If the recipient unreasonably refuses to accept the Goods, the Goods shall be returned to the Seller, the Order shall be canceled, and delivery costs may be deducted from any advance payment made by the Buyer.
6.11. The risk of accidental damage passes to the recipient from the moment the Order is delivered and the recipient signs the delivery documents.
6.12. Any issues arising during payment or delivery may be clarified using the Seller’s contact details provided in the Contacts section.
6.13. When reordering after a period of time, the color and size of the Goods may have minor differences. The Buyer acknowledges this and waives any claims related thereto.
6.14. The visual perception of the color or shade of the Goods may differ depending on individual screen settings of phones, computers, tablets, laptops, or other devices. The Buyer acknowledges this and agrees that claims based on color discrepancies shall not be accepted.
7. WARRANTY OBLIGATIONS AND RETURNS
7.1. Upon receiving Goods from a postal operator, the Buyer must inspect the packaging and verify the condition and completeness of the Goods at the carrier’s branch.
7.2. If defects are identified, the Buyer must record them in a claim report signed by both the Buyer and the carrier’s representative. Where possible, defects should be documented with photographs or video recordings. After the report is signed, the Goods shall be returned to the delivery representative.
7.3. Compliance with clauses 7.1 and 7.2 is mandatory for consideration of claims. Claims regarding completeness or integrity that do not comply with these requirements shall not be considered by the Seller.
7.4. The Buyer has the right to withdraw from the Agreement and return Goods of proper quality within fourteen (14) days of receipt, provided that the Goods have not been used, retain their marketable condition, consumer properties, seals, labels, and proof of purchase (including an electronic receipt).
7.5. The Buyer bears the return shipping costs for Goods of proper quality. The Seller shall refund the Buyer within seven (7) business days after withdrawal from the Agreement and receipt of the returned Goods.
7.6. In accordance with Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, the following categories of Goods sold by the Seller are not subject to exchange or return:
7.6.1. Digital content supplied without a tangible medium if delivery has begun with the Buyer’s prior consent. By accepting this Agreement, the Buyer acknowledges the loss of the right to withdraw from the Agreement once the download or access process has commenced.
8. LIABILITY OF THE PARTIES AND FORCE MAJEURE
8.1. The Parties shall be liable for failure to perform or improper performance of their obligations under this Agreement in accordance with the legislation of Ukraine.
8.2. The Parties shall be released from liability for non-performance of their obligations if such non-performance results from force majeure circumstances. Such circumstances include, but are not limited to, natural disasters, military actions, mobilization measures, epidemics, blockades, large-scale cyberattacks on the Online Store infrastructure or payment gateways, failures in power supply and communication systems, as well as actions of governmental authorities that make performance of this Agreement impossible.
8.3. The occurrence of force majeure circumstances automatically extends the period for fulfilling obligations for the duration of such circumstances. The Seller shall inform Buyers of such circumstances by posting a notice on the Website and/or Online Store pages.
8.4. In the event of a violation of payment terms, the Seller has the right to terminate this Agreement unilaterally.
8.5. The Seller shall not be liable for the quality of public communication channels or interruptions in data transmission networks, including the Internet, through which access to Messengers and the Online Store is provided.
8.6. Any disputes, disagreements, or claims arising out of or in connection with this Agreement, including those concerning its performance, breach, termination, or validity, that cannot be resolved through negotiations, shall be settled by the competent court in accordance with the legislation of Ukraine.
9. TERM OF THE AGREEMENT
9.1. This Agreement shall remain in effect for two (2) months from the date the Order is placed, or for another period specified on the Website or Online Store page.
9.2. The Seller has the right to terminate this Agreement unilaterally in the event that the Buyer fails to fulfill their obligations under this Agreement.
10. OTHER PROVISIONS
10.1. The Seller may amend this Agreement unilaterally by publishing a new version on the Website. Such amendments shall not apply to Orders accepted before the publication of the new version.
10.2. All materials, texts, images, logos, and videos posted on the Website and/or Online Store pages are intellectual property of the Seller or its partners. Copying or using such materials without prior written consent is prohibited.
10.3. Product photographs displayed on the Website are illustrative and may differ from the actual appearance of the Goods. Product descriptions and specifications are provided for informational purposes only and may contain typographical errors. To clarify information regarding the Goods, the Buyer may use any communication channel listed in the Contacts section or contact the Seller through a Messenger.
10.4. The Seller may record telephone conversations using appropriate telecommunications equipment. The Seller shall notify the Buyer in advance of such recording by means of a verbal warning or an automated voice message. Continuation of the conversation after such notification shall constitute the Buyer’s explicit consent. Such recordings may be used by the Seller to protect its rights and legitimate interests and to improve service quality.
10.5. Warranty periods for Goods are specified on the product packaging or on the Website.
11. INTELLECTUAL PROPERTY RIGHTS
11.1. All rights to the content published on the Website and Online Store pages, as well as all related materials, belong to the Seller or its partners who have authorized the Seller to publish such materials.
11.2. Intellectual property rights to materials used on the Website and Online Store pages, including but not limited to images, videos, logos, graphics, and audio content (hereinafter referred to as the “Content”), belong to the Seller.
11.3. Such Content may only be used for personal ознакомление (viewing, reading, listening, or other forms of personal use depending on the type of Content).
11.4. It is strictly prohibited to use Content from the Website or Online Store pages on other websites or social media platforms without the Seller’s consent.
11.5. All Content provided by the Seller to the Buyer during their interaction constitutes the intellectual property of the Seller.
11.6. The Buyer grants consent for the Seller to use the Buyer’s photographs, video images, reviews regarding provided services, and other data obtained during the performance of this Agreement. If the Buyer does not agree to such use, they must notify the Seller accordingly.
12. SELLER DETAILS
VETERAN SOF LLC
Legal Entity Identification Code (EDRPOU): 46123130
Registered Address:
20A Ivan Vyhovskoho St.
Kyiv, 04136
Ukraine
Email: sofveteran@gmail.com
Phone: +38 (067) 520-14-52